Please provide them and let us know about the result. I encourage you to provide the casino with the requested documents, under the specifications the casino representative has requested. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.Ĭould you explain if the winnings were generated from the first or the second free bonus? Is there any rule that prevents players from withdrawing the winnings from the bonus, which was redeemed first?Īs Kristina previously mentioned, KYC is a very important process, during which the casino makes sure that the money is sent to the rightful owner. These no-deposit bonuses are sometimes given to players after they register and. Players cannot redeem multiple free bonuses consecutively. Thanks for the clarification of the situation to both parties.Īccording to the general terms, section No Deposit Bonuses (Free Chips, Free Spins) found on the casino's website Ĥ.
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